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the joys of tech support
we here at bb would quite like to congratulate today's winning entry in the ongoing—albeit unpublished—"confound your support engineer" contest.
going above and beyond the call of duty, this submission distills the very essence of this contest into two, elegantly crafted lines:
"Can SMS be used in conjunction with SMS? Citrix recommends that SMS not be loaded."
clear. concise. confounding.
how can one not help but to admire the deft artistry of this sublime adversary. that one could compile, then discount, so many classic support tenets belies true genius.
two lines: an identity riddle, a reference to a technical acronym that has no immediately obvious relation to our product, and the mention of a 3rd party company with whom we have no business affiliation.
two lines: to leave the mouth agape, and an engineer struggling for reason.
two lines: to propel this submission to the top of our 'wtf?' list.
bravo! we salute you!