« boundary conditions | customer satisfaction | hot news for the apathetic »
customer satisfaction
his morning, i stumbled across a rather brilliant quote contained within Anu Garg's lovely AWAD mailing. —to be honest, quotes contained therin trend towards brilliance anyway, but this one is particularily apropos as i don my 'support hat' and prepare for another day of <$adjective> customer interaction.
"It is absurd to divide people into good and bad. People are either charming or tedious." - Oscar Wilde
if someday i were to similarly master the art of saying so much with so little...